This is a translation of the Arabic policy. In case of any difference, the Arabic version prevails.
This policy explains how the Ethadna platform collects, uses and protects your personal data — on the web and in the mobile app — in line with Saudi Arabia's Personal Data Protection Law (PDPL) and its implementing regulations.
1. Who we are
Ethadna is the data controller for the data described here. We are based in Riyadh, Saudi Arabia, and can be reached at info@ethadna.sa.
2. What we collect
- Account data: name, mobile number, email if provided, city, and your role (property manager, unit owner, service provider).
- Property data: building name, number, district, city and unit count, your unit number, and the building's map location if the manager chooses to set one.
- Financial data: fees due and paid, payment dates, expenses and invoices. We never store your card details — they are entered directly with the payment gateway.
- Content you upload: maintenance request photos, building documents, logos, and the text of tickets and messages inside the platform.
- Technical data: device type and operating system, app version, push notification identifier, error logs and sign-in times.
We do not collect your location in the background. The app asks for location permission only once, and only when you choose to place your building on the map yourself; the same can be done manually without granting it. Camera and photo permissions are requested only when you attach an image to a maintenance request or a ticket.
3. Why we use it
- Creating your account and verifying you at sign-in.
- Calculating association fees, showing what you owe and have paid, and issuing receipts and invoices.
- Processing payments through the gateway.
- Notifying you about dues, maintenance requests and decisions put to a vote.
- Running customer support and answering your tickets.
- Improving the service through aggregate, non-identifying analysis.
- Meeting our legal, accounting and tax obligations.
We do not sell your personal data, do not rent it, and do not use it for third-party advertising.
4. Legal basis
We process your data on the basis of: performing our contract with you; legal obligation (financial records and e-invoicing); legitimate interest in securing the service and preventing fraud; and your explicit consent where consent is required, such as location permission and push notifications.
5. Who we share it with
- Inside your building: your property manager sees your name, unit number, mobile number and payment status — that is the point of the service. Other owners do not see your individual financial data.
- Payment gateway: to process and reconcile payments.
- SMS provider: your mobile number only, to send sign-in codes and payment reminders.
- Push notification service (Firebase Cloud Messaging, by Google): your device's notification identifier only.
- Hosting provider: to run the servers and databases.
- Competent authorities: on a formal legal request.
Every provider is bound to process data only on our instructions and in a manner consistent with the PDPL.
6. Transfers outside the Kingdom
Your core data is stored inside Saudi Arabia. Some supporting technical services, such as push notifications, may process technical identifiers outside it under the safeguards the PDPL permits.
7. How long we keep it
We keep your account data for as long as the account is active. After deletion, personal data is removed within thirty days, except financial records and tax invoices, which the law requires us to retain for a set period and which are then destroyed.
8. Deleting your account and data
You can request deletion from inside the app: Settings → Delete account. Or write to info@ethadna.sa from the mobile number or email registered on your account. We verify your identity, carry out the request within thirty days, and confirm when it is done.
Deleted on completion: your name, mobile number, email, uploaded photos and documents, and your messages and tickets. What remains is the financial record the law requires, held in as non-identifying a form as possible.
9. Your rights
- To know how your data is collected and used.
- To access your data and obtain a copy of it.
- To ask that inaccurate or incomplete data be corrected.
- To ask that your data be destroyed, as described above.
- To withdraw consent for processing that relies on it, such as notifications and location.
- To complain to the Saudi Data and Artificial Intelligence Authority (SDAIA).
To exercise any of these, write to info@ethadna.sa; we respond within thirty days.
10. Security
We use encryption in transit (TLS/SSL), role-based access limits, encrypted storage of your sign-in token on your device, and regular backups. No system is perfectly secure, but we commit to notifying you and the competent authority of any breach affecting your data.
11. Children
The service is intended for people aged eighteen and over. We do not knowingly collect children's data, and delete it if we discover we have.
12. Cookies
The website uses cookies necessary to run your session and remember your language and dark-mode preference. The mobile app uses no advertising cookies.
13. Changes to this policy
We may update this policy; the last-updated date sits at the top of this page, and material changes are flagged inside the app.
14. Contact
For any privacy question: info@ethadna.sa — 0115001552 — Riyadh, Saudi Arabia.